Check In: You may check in between 3:00 pm – 6:00 pm. Earlier check-ins are also fine, just let us know in advance so we are ready to welcome you. House must be cleaned, guest rooms readied, errands run, and hypnotherapy sessions held during non-check-in and check-out periods between guests. So, if you know you will be arriving late (after 6:00 pm) or coming before 3 p,m,, please call to make arrangements at least 24 hours prior to arrival date.
Check Out: Check out time is 11:00 a.m., unless alternate arrangements have been made.
Minimum & Maximum Stay: We have a one-day minimum stay and a 2-week maximum stay at Cranehaven, unless other arrangements have been made.
Room Reservation Deposit: We require a room deposit of 50% of the seasonal room rate (room deposits are: primary guest room: $50 summer/$75 winter), (secondary bedroom $30 summer/$40 winter), (solarium: $20 summer/$30 winter) per reserved night. This deposit is refundable as a monetary credit toward your final bill. Cancellation policies do apply, see cancellations information below.
Cancellations: If your plans require that you cancel your reservation with us, we will gladly refund your room deposit, if you cancel a minimum of a week before your scheduled stay. If your cancellation occurs within one week of your scheduled stay with us, your deposit is not refundable. If you do not arrive for your confirmed reservation, this is considered a "no-show" and you will be responsible for the entire cost of the reserved stay.
Quiet Hours: Please honor our house quiet time from 10 pm to 6 am.
Children: Well-behaved children, 12 years and older, are welcome to stay at Cranehaven. There are additional sleeping accommodations available in separate rooms, also on the main floor, (for an additional fee) for children. No more than two children please, unless prior arrangements have been made.
Pets: Pets are not allowed at Cranehaven B & B. We have three older dogs that live in the house who are used to the peace and quiet of our home. As with all animals, allow them to approach you and respect their personal space.
Lost Keys: There is a $50 charge for not returning the house keys upon check-out.
Smoking: There is no smoking allowed in the guest rooms or anywhere on the main floor of the house. Evidence of any smoking in guest room will result in an additional $100 cleaning fee. Smoking is permitted in all exterior spaces. Please be responsible and throw your cigarette/cigar remains away.
Room Services: For multiple-day stays, room cleaning, bathroom cleaning, and laundering of towels and sheets will occur on a weekly basis. If you require more than this basic service, please make prior arrangements with Susanlily. Feel confident that without your express invitation or request, staff will not enter your room, or guest bath during your stay.
Guests/Visitors: Visitors of the guests are generally not allowed. However, some visitors may be allowed with prior approval. Please speak to Susanlily or Rick before inviting guests to visit you at Cranehaven B & B. Thank you.
Groups/Celebrations/Gatherings: The Cranehaven B & B property is available for small group outdoor events, such as weddings, reunions, workshops, retreats, etc. We are happy to help you create a memorable event. Rates are dependent on type of event, and on the need for additional assistance such as caterers, event planners, etc. Additional charges for event contracts and planning may apply. Event cancellation charges may also apply. Please inquire if you're interested in an event on the property.
Additional Policies:
Guests are liable for damage or loss of B & B property, or should extra cleaning be necessary.
Cranehaven is not responsible for loss, damage, or theft of cash, jewelry, or other valuables left unattended in guest rooms or in guest's cars.